As researchers, we live/eat/breathe data. So it only makes sense that we should gather data from our own clients to gauge our performance, understand what they value, and (most importantly) how we can improve.
Our focus has always been to deliver excellent service, insights, and value to every client partnership. Since our start in 2015, we have retained a +100 Net Promoter Score (NPS*) from our clients. This means that every relationship to date has been very likely to recommend aQity Research to colleagues and peers (based on the 70% response to our client survey).
We are very proud of our work and the value it represents to our clients. We remain committed to earn every opportunity to deliver the high standards that our existing relationships expect, and new relationships seek.
* Using a 0-10 “likelihood to recommend scale” (0=Not at all likely; 10=Extremely likely), NPS is the difference between the % who are “Promoters” (giving scores of 9 or 10) minus the % “Detractors (giving scores of 6 or lower). NPS was developed Bain & Co.
Our focus has always been to deliver excellent service, insights, and value to every client partnership. Since our start in 2015, we have retained a +100 Net Promoter Score (NPS*) from our clients. This means that every relationship to date has been very likely to recommend aQity Research to colleagues and peers (based on the 70% response to our client survey).
We are very proud of our work and the value it represents to our clients. We remain committed to earn every opportunity to deliver the high standards that our existing relationships expect, and new relationships seek.
* Using a 0-10 “likelihood to recommend scale” (0=Not at all likely; 10=Extremely likely), NPS is the difference between the % who are “Promoters” (giving scores of 9 or 10) minus the % “Detractors (giving scores of 6 or lower). NPS was developed Bain & Co.
